Technical Support Engineer
Professionals with serious interest should fax a cover letter and resume to (949) 266-9940, or e-mail hr@eeye.com (no attachments please).
(Irvine, CA) — eEye Digital Security, a global company with offices in the US and throughout Europe, helps protect the digital assets of major corporations and government entities in over forty countries. eEye is a leading developer of advanced network security products that deliver unsurpassed levels of protection against malicious attacks and undetected vulnerabilities conceived out of the company's passion for digital security defense.
eEye Digital Security is looking for a highly motivated individual to join the Technical Support team. If desired and qualified, a successful candidate can eventually transition into different opportunities.
Primary Responsibilities
- Respond to customer product tickets
- Provide troubleshooting and debugging for customer problems
- Provide phone support to all accounts
- Escalate necessary items to Engineering for resolution
- Manage customer communication and expectations
- Provide communication flow to the Development and Quality Assurance teams
Position Requirements
- Excellent communication skills, both written and verbal
- Bachelor’s degree preferred
- 3+ years in enterprise software customer support
- Knowledge of security software, networking and Windows OS
